Shipping policy
BOOKLUNE SHIPPING POLICY
This Shipping Policy explains how orders placed through booklune.com are processed and delivered.
1. ORDER PROCESSING AND DELIVERY TIME
The estimated total time for order processing and delivery is 10–15 business days from the date payment is successfully confirmed.
Business days do not include Saturdays, Sundays, or public holidays.
This 10–15 business-day estimate includes both order verification and processing and transportation by the shipping carrier.
Delivery estimates are not guarantees. Carrier disruptions, severe weather, customs inspections, high-volume sales periods, public holidays, incomplete addresses, and other events outside our reasonable control may cause delays.
2. ORDER CONFIRMATION
After placing an order, you should receive an order confirmation email. Please review the shipping name, address, email, and selected products carefully.
If any information is incorrect, contact support@booklune.com as soon as possible. We cannot guarantee an address change after fulfillment has begun.
3. SHIPPING DESTINATIONS
BookLune ships to the destinations available during checkout. Available shipping methods and charges, if any, are displayed before payment is completed.
We may be unable to deliver to certain remote locations, restricted territories, military addresses, freight-forwarding addresses, or P.O. boxes. If we cannot fulfill an order to the address provided, we will contact you.
4. FULFILLMENT PARTNERS AND MULTIPLE PACKAGES
BookLune may use third-party fulfillment and logistics partners. Products may ship from different facilities or countries depending on availability and destination.
An order containing multiple items may arrive in separate packages and on different dates. When available, separate tracking details will be provided.
5. TRACKING
When tracking is available, a shipping confirmation email will be sent to the email address used at checkout.
Tracking information may take several business days to begin showing movement after the label is created.
If you have not received tracking information or your order has not arrived after the estimated delivery period, contact support@booklune.com with your order number.
6. DELAYS
If we learn that an order cannot be shipped or delivered within the advertised timeframe, we may contact you with a revised estimated delivery date, the option to continue waiting, or the option to cancel the affected unshipped item for a refund.
Please make sure your contact information is accurate so we can reach you regarding any delay.
7. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless stated otherwise during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.
Customs processing may delay delivery. BookLune does not control customs decisions or charges.
8. INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate delivery address.
If an order is returned, delayed, lost, or delivered incorrectly because the address supplied at checkout was incomplete or incorrect, additional reshipping charges may apply.
9. DELIVERY ISSUES
If tracking shows delivered but you cannot locate the package:
- Check the delivery area, mailbox, reception desk, household members, and neighbors;
- Confirm the address on your order confirmation;
- Contact the carrier using the tracking number; and
- Email support@booklune.com if the package remains missing.
For damaged, defective, or incorrect items, follow the BookLune Return and Refund Policy.
10. CONTACT
Email: support@booklune.com
Website: booklune.com