Refund policy
BOOKLUNE RETURN AND REFUND POLICY
Thank you for shopping with BookLune. We want every order to arrive in the condition you expect. Please read this policy before making a purchase.
1. RETURN WINDOW
You may request a return within 30 calendar days after your order is marked as delivered.
To qualify for a return, the item must be unused, unread, unmarked, in its original condition, returned with all original packaging and inserts, and accompanied by valid proof of purchase from booklune.com.
Items returned without prior approval may not be accepted.
2. HOW TO REQUEST A RETURN
Email support@booklune.com with your order number, the name and email used for the order, the item you wish to return, the reason for the return, and clear photographs if the item is damaged, defective, or incorrect.
After reviewing your request, we will provide return instructions and the approved return address.
Do not send a return to the address printed on the original shipping label. That address may belong to a carrier or fulfillment facility and may not be able to receive returns.
Approved returns must be sent to:
[REPLACE WITH APPROVED RETURN ADDRESS]
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact support@booklune.com within 7 calendar days of delivery.
Include photographs of the item, outer packaging, shipping label, and damaged or incorrect area.
After verification, we may offer a replacement, partial refund, or full refund, depending on the circumstances and product availability. We will cover reasonable return shipping costs when the item is confirmed to be damaged, defective, or incorrect.
Minor variations in color, texture, print alignment, or finish caused by lighting, screen settings, or the nature of printed products are not automatically considered defects.
4. CHANGE-OF-MIND RETURNS
For an approved change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law. Use a trackable shipping service and keep proof of shipment.
BookLune is not responsible for a return package until it is received at the approved return address.
5. NON-RETURNABLE ITEMS
The following items are not eligible for change-of-mind returns, to the extent permitted by applicable law:
- Gift cards;
- Personalized, customized, or made-to-order products;
- Digital products;
- Items marked “Final Sale” before purchase;
- Items showing signs of reading, use, marking, damage, or missing packaging; and
- Items returned after the applicable return window.
This exclusion does not limit rights you may have for defective or misdescribed goods under applicable law.
6. EXCHANGES
The fastest way to obtain a different item is to complete an approved return and place a new order. Replacement availability is not guaranteed.
7. REFUND PROCESSING
After we receive and inspect an approved return, we will notify you of the decision.
Approved refunds are issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.
If more than 15 business days have passed since we confirmed your refund and it has not appeared, contact support@booklune.com.
8. ORDER CANCELLATIONS AND ADDRESS CHANGES
Contact support@booklune.com as soon as possible if you need to cancel an order or change the shipping address.
We will try to accommodate the request, but changes and cancellations are not guaranteed after an order enters processing or fulfillment. Once an order has shipped, it cannot be canceled.
9. CONSUMER RIGHTS
Nothing in this policy excludes or limits rights that cannot legally be excluded or limited under consumer-protection laws that apply to you.
10. CONTACT
Email: support@booklune.com
Website: booklune.com